Frequently Asked Questions (FAQs)
Q. Where is the website based? Is it a real company?
A. Our operations are based in Oxley on the south side (go south side! Boo to the north siders) of Brisbane. We operate as a PTY LTD company registered in Australia. Our team are Aussie gamers from way back.
Q. Where are orders shipped from?
A. Orders are shipped from 5 warehouses in Australia in the major cities (no offence to the other cities).
Q. How log will it take to get my stuff?
A. Really it depends where you live. Australia is a huge place and even though we have 5 distribution points it can sometimes take the courier shorter or longer than expected to get to you. Often shorter. We pick, pack and ship orders on the same day where possible. We use the major courier networks and Aus Post (whichever is best for you depending on where you live). So they are in transit really quickly. All orders have tracking so you can see where it is up to.
Q. Is my product in stock?
A. We have a daily stock feed direct in to the website, it automatically removes products that are out of stock so we don't disappoint. They re-appear as soon as we get more in. So if you can see it on the site then it is highly likely that it is in one of the 5 warehouses. It is possible that all the stock is sold in a day (but on that occasion we celebrate by eating pies, drinking lemonade and doing the conga on zoom across the nation) but on that occasion we will give you a call and let you know that we are doing our best to get it on back order and will ask if the new delivery date is acceptable to you.
Q. How come you have so many products?
A. Just lucky to have these great relationships that allow us to source these global brands. Lucky and strategic, it doesn't just happen. Lucky and strategic and good at planning and liaising with suppliers. We also want to give you the products you want, so if there is a product you think we are missing then let us know and we will reach out to source it.
Q. How come all your team are so good looking like Derek Zoolander or George Clooney and Lara Croft when they were good looking or something?
A. Oh stop it. Well I guess it must be all the creams we never use and the multi gym we hang our coats on. We do have incredibly fit thumbs and trigger fingers. Like a masseur that doesn't massage but plays games all day.