Warranty and Returns
A) Process to follow:
- Search this page for the brand you want to return and read the specific procedure.
- Follow the suggested procedure for fault finding etc (if applicable).
- If product is still faulty or needs to be returned then fill out the Ballistic Gaming Hardware RA form to request a Return Authority number (link here).
- After being initially assessed you will receive an RA number (do not return anything without this) with details on how to return.
- Print these documents and add them the package with the product/order you want to return.
- Review the Terms and Conditions for returns below before sending.
B) Terms and Conditions
- Freight on return goods will not be paid for by Ballistic Gaming Hardware Pty Ltd and must be sent to our Brisbane, Sydney, Melbourne, Perth or Adelaide Warehouses.
- A copy of the RA Authority Return Form with Ballistic Gaming Hardware Pty Ltd’ official RA number must accompany all returns, or no credit will be issued. DO NOT RETURN GOODS WITHOUT AN RA NUMBER.
- Defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.
- Once returned, defective items will be inspected and assessed for credit. Some items will need to be sent away to various vendors for assessment and will only be credited upon approval from the vendor. NOTE: you will have to re-order for a replacement.
- All unwanted or incorrectly invoiced stock items must be returned ‘unopened’ and in ‘as new’ condition with no writing, sticky tape or any other form of labels or markings on them, or the credit will be denied and stock returned at the customer’s expense. (NO EXCEPTIONS) NOTE: goods that have been opened but not used/installed and/or goods that were invoiced by Ballistic Gaming Hardware Pty Ltd greater than 60 days prior will not be accepted and the RA will be denied and where applicable stock returned at the customer’s expense.
- A minimum 10% restocking fee will apply to goods being returned where original fault of supply lay not with Ballistic Gaming Hardware Pty Ltd.
- All claims for shortages or damaged goods can only be accepted if made within 2 working days from the date of delivery to you.
- If product has been tampered with in any way the claim will be rejected and sent back at the customer’s expense. (NO EXCEPTIONS)
- Seal and secure all goods to ensure unbroken arrival without leakage or loss in transit.
- These terms and conditions are subject to change without notice.
Acer
Warranty – 1 to 3 years by model
Acer National Call Centre - 1300 723 926
Acer have a National Call Centre support line for all end user product enquiries. The National Call Centre support line is the first place you should go to determine if their product is faulty. The end user can contact the Acer National Call Centre by calling 1300 723 926. If the National Call Centre department is unable to resolve the issue and it’s within the DOA period, they will issue an “incident number” for the product. The product will then need to be returned to Acer along with the incident number and copy of proof of purchase for inspection of the goods and approval. If determined by Acer to be DOA the goods are replaced by the reseller or credited if that is what the end user wants.
Adesso
Warranty - 12 months
Reseller’s request a Return Authorisation Number on Ballistic Gaming Hardware Pty Ltd website. You will need to supply a copy of the end user invoice along with a full fault description. Once RA has been issued the defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.
Asus
Warranty - 12 months - DOA Period – 14 – 30 Days by model from date of purchase.
End‐User takes the faulty unit back to the Reseller/Retailer within the DOA Period. Reseller/Retailer verifies the fault and applies for the DOA return on the ASUS SIP Online RMA Apply system. Please note: The ASUS SIP Online RMA Apply system is only available in Australia.
Upon acceptance of the DOA return, ASUS will issue a DOA RMA number. This number can be used to arrange the return of the product to Ballistic Gaming Hardware Pty Ltd
Please complete a return request form to return the product, once the unit has been received and verified by Ballistic Gaming Hardware Pty Ltd , credit will be issued for the approved claim.
Azio
Warranty - 2 Years
Reseller’s request a Return Authorisation Number on Ballistic Gaming Hardware Pty Ltd website. You will need to supply a copy of the end user invoice along with a full fault description. Once RA has been issued the defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.
Bloody
Warranty - 12 months
Reseller’s request a Return Authorisation Number on Ballistic Gaming Hardware Pty Ltd website. You will need to supply a copy of the end user invoice along with a full fault description. Once RA has been issued the defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.
BlueAnt
Warranty - 12 months
If you have an issue with your BlueAnt product, and the product manual and FAQ are not helping to resolve the issue, please contact BlueAnt Customer Service team on care@blueantwireless.com detailing the issue you are experiencing.
BlueAnt aim to respond to all enquiries within 1-2 Business days.
Step 1.BlueAnt receives the Customer's email and clarifies whether the issue is a Connection issue or a Hardware issue.
Step 2.For Connection issues the customer will be guided through the connection process by the BlueAnt Team. Almost all such issues will be resolved at this point.
If the issue is still unresolved or a Hardware issue, BlueAnt will check the Customer's Proof of Purchase, that the device is in the Warranty period and then proceed to issuing a replacement device, if appropriate.
Step 3.BlueAnt may require the Customer to return the current BlueAnt device prior to the shipment of a replacement device.
Step 4.Devices found to be faulty will be replaced. Non-faulty devices are returned to customer.
Bodyguardz
Warranty - 12 months
Reseller’s request a Return Authorisation Number on Ballistic Gaming Hardware Pty Ltd website. You will need to supply a copy of the end user invoice along with a full fault description. Once RA has been issued the defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.
Casio
Warranty – 1 to 5 years by model
Casio Service Site https://casioservice.shriro.com.au/ Casio have a Service Site https://casioservice.shriro.com.au/ this is the first place a customer should go for servicing support. If a fault is confirmed by our Customer Care team, either:
- i) The consumer will be instructed to return the goods to the place of purchase OR
- ii) A service call will be scheduled to inspect, repair or changeover the product.
Chuango
Warranty - 12 months
Support Contact Details:
AU: 1800 697 626 NZ: 0800 762 667 anz@smanos.com
Reseller’s request a Return Authorisation Number on Ballistic Gaming Hardware Pty Ltd website. You will need to supply a copy of the end user invoice along with a full fault description. Once RA has been issued the defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.
Compulock
Warranty - 12 months
Reseller’s request a Return Authorisation Number on Ballistic Gaming Hardware Pty Ltd website. You will need to supply a copy of the end user invoice along with a full fault description. Once RA has been issued the defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.
Cyberpower
Warranty - 12 months
Reseller’s request a Return Authorisation Number on Ballistic Gaming Hardware Pty Ltd website. You will need to supply a copy of the end user invoice along with a full fault description. Once RA has been issued the defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.
Divoom
Warranty – 12 months
Reseller’s request a Return Authorisation Number on Ballistic Gaming Hardware Pty Ltd website. You will need to supply a copy of the end user invoice along with a full fault description. Once RA has been issued the defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.
Dlink
Warranty - 12 months - DOA if found faulty within 14 days of purchase
D-Link Technical Support Australia: 1300 700 100 (Option 1)
Dlink have a technical support line for all end user product enquiries. The technical support line is the first place a customer should go to determine if their product is faulty.
One of Dlink friendly Technical Support staff will help you through the troubleshooting process. If the problem persists, the Technician will verify if the product is under warranty, and if so, provide you with a Return Material Authorisation (RMA) or Dead On Arrival (DOA) number. A completed RMA/DOA form together with return instructions will be sent to you by either email of fax.
If the product needs replacement or repair, please ensure you have the below items ready before returning the product to your Point of Purchase or to D-Link:
1) Copy of proof of purchase
2) A completed RMA/DOA form (from Dlink)
Dorcy / Lifegear
Warranty – 12 months
Reseller’s request a Return Authorisation Number on Ballistic Gaming Hardware Pty Ltd website. You will need to supply a copy of the end user invoice along with a full fault description. Once RA has been issued the defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.
EVE
Warranty – 12 months
Reseller’s request a Return Authorisation Number on Ballistic Gaming Hardware Pty Ltd website. You will need to supply a copy of the end user invoice along with a full fault description. Once RA has been issued the defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.
Fiskers
Warranty - Product life
Reseller’s request a Return Authorisation Number on Ballistic Gaming Hardware Pty Ltd website. You will need to supply a copy of the end user invoice along with a full fault description. Once RA has been issued the defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.
HP USB
Warranty - 12 months
Reseller’s request a Return Authorisation Number on Ballistic Gaming Hardware Pty Ltd website. You will need to supply a copy of the end user invoice along with a full fault description. Once RA has been issued the defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.
Kuando
Warranty - 12 months
Reseller’s request a Return Authorisation Number on Ballistic Gaming Hardware Pty Ltd website. You will need to supply a copy of the end user invoice along with a full fault description. Once RA has been issued the defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.
Lander
Warranty - 12 months
Reseller’s request a Return Authorisation Number on Ballistic Gaming Hardware Pty Ltd website. You will need to supply a copy of the end user invoice along with a full fault description. Once RA has been issued the defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.
LG monitor
Warranty - 36 Months – DOA Period - 7 Days from date of purchase.
Reseller - directdealersupport@lge.com.au
End-user - https://www.lg.com/au/support
LG have support online at https://www.lg.com/au/support for all end user product enquiries. The online support site is the first place a customer should go to determine if their product is faulty.
Lindy
Warranty - 12 months
Reseller’s request a Return Authorisation Number on Ballistic Gaming Hardware Pty Ltd website. You will need to supply a copy of the end user invoice along with a full fault description. Once RA has been issued the defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.
Logitech
Warranty - 12 months
Reseller’s request a Return Authorisation Number on Ballistic Gaming Hardware Pty Ltd website. You will need to supply a copy of the end user invoice along with a full fault description. Once RA has been issued the defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.
Max cases
Warranty - 12 months
Reseller’s request a Return Authorisation Number on Ballistic Gaming Hardware Pty Ltd website. You will need to supply a copy of the end user invoice along with a full fault description. Once RA has been issued the defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.
Moxyo
Warranty – 12 months
Reseller’s request a Return Authorisation Number on Ballistic Gaming Hardware Pty Ltd website. You will need to supply a copy of the end user invoice along with a full fault description. Once RA has been issued the defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.
Ncredible
Warranty – 12 months
Reseller’s request a Return Authorisation Number on Ballistic Gaming Hardware Pty Ltd website. You will need to supply a copy of the end user invoice along with a full fault description. Once RA has been issued the defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.
Panzer Glass
Warranty – 12 months
Reseller’s request a Return Authorisation Number on Ballistic Gaming Hardware Pty Ltd website. You will need to supply a copy of the end user invoice along with a full fault description. Once RA has been issued the defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.
PNY
Warranty – 12 months
Reseller’s request a Return Authorisation Number on Ballistic Gaming Hardware Pty Ltd website. You will need to supply a copy of the end user invoice along with a full fault description. Once RA has been issued the defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.
PP Max Cases
Warranty – Limited Lifetime
Reseller’s request a Return Authorisation Number on Ballistic Gaming Hardware Pty Ltd website. You will need to supply a copy of the end user invoice along with a full fault description. Once RA has been issued the defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.
Puregear
Warranty – 12 months
Reseller’s request a Return Authorisation Number on Ballistic Gaming Hardware Pty Ltd website. You will need to supply a copy of the end user invoice along with a full fault description. Once RA has been issued the defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.
Safe
Warranty – 12 months
Reseller’s request a Return Authorisation Number on Ballistic Gaming Hardware Pty Ltd website. You will need to supply a copy of the end user invoice along with a full fault description. Once RA has been issued the defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.
Sealshield
Warranty – 12 months
Reseller’s request a Return Authorisation Number on Ballistic Gaming Hardware Pty Ltd website. You will need to supply a copy of the end user invoice along with a full fault description. Once RA has been issued the defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.
Smanos
Warranty - 12 months
Support Contact Details:
AU: 1800 697 626 NZ: 0800 762 667 anz@smanos.com
Reseller’s request a Return Authorisation Number on Ballistic Gaming Hardware Pty Ltd website. You will need to supply a copy of the end user invoice along with a full fault description. Once RA has been issued the defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.
Terramaster
Warranty - 12 months
Reseller’s request a Return Authorisation Number on Ballistic Gaming Hardware Pty Ltd website. You will need to supply a copy of the end user invoice along with a full fault description. Once RA has been issued the defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.
Toshiba HDD
Warranty – 12 months
Reseller’s request a Return Authorisation Number on Ballistic Gaming Hardware Pty Ltd website. You will need to supply a copy of the end user invoice along with a full fault description. Once RA has been issued the defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.
Turtle beach / Roccoat
Warranty - 12 months
If the customer (end-user) has a technical issue with a product that is less than 30 days old they can exchange it at the reseller for a replacement reseller can claim with Ballistic Gaming Hardware Pty Ltd by requesting for a Return Authorisation and suppling a photo of the serial number and the product itself. If a product is over 30 days old please contact Turtle Beach or Roccat customer support. These details can be found within the packaging of the products.
Ventev
Warranty – 12 months
Reseller’s request a Return Authorisation Number on Ballistic Gaming Hardware Pty Ltd website. You will need to supply a copy of the end user invoice along with a full fault description. Once RA has been issued the defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.
Viper
Warranty – 24 months
Reseller’s request a Return Authorisation Number on Ballistic Gaming Hardware Pty Ltd website. You will need to supply a copy of the end user invoice along with a full fault description. Once RA has been issued the defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables (if required), accompanied by a copy of the relevant invoice and RA form and number or credit will be denied.